Cutting the social web down to size for the perfect fit

While at the launch of the Northern Hub of Enterprise Nation, at the Digital Media Centre, in Barnsley, I had the pleasure of speaking with Reynaldo Robinson, the co-owner of Vyn Johns, a specialist in vintage bridal gowns and menswear, based in Sheffield.

It’s always fascinating to talk to people from different business backgrounds to myself, and Vyn Johns are as different to Octane as anyone could imagine. But, despite the differences, there are the same themes: too few hours; making difficult decisions about which jobs to take on; meeting the expectations of the customer of client. The list goes on.

Reynaldo has a background in marketing, who — as you might imagine — is making solid use of Twitter, Facebook, et cetera. Please, take the time to skim down their Instagram feed, where you’ll discover a fascinating use of tiled images of two large photographs, because the effect is very impressive.

As a business that creates and curates vintage bridal garments, the photography is everything, and Vyn Johns making the most of that.

Sizing things up

What’s clear is that Reynaldo has everything under control, so there was little I could recommend, other than tightening things up a little, which Reynaldo is aware of, and on his to-do list.

So where do I come in? Little of what I suggested was news to Reynaldo, which is encouraging to see. So instead, I’ll write up those thoughts, recommendations, and suggestions for the benefit of everyone else.

But first, if you’re not using Google Analytics for your website, then you’re missing a big trick.

Getting a feel for social media

So you’re on Twitter and you’ve completed your profile by adding a link to your website. Good. Now let’s imagine someone visits your profile and follows the link straight to the home page. We can better than that.

Social media is about creating a dialogue and establishing a narrative around yourself. Here, you’ve already warmed the person up enough for them to visit your website, so why not keep things going by sending them to a web page which expands on you, your business, and what it is you do?

I point people to a page that isn’t that easy to find (via the website itself), so when people visit that page, I’m 99% certain they came from Twitter, which I’m able to see in — you’ve guessed it — Google Analytics. I’m able to quantify where people are coming from with a bit more precision, and I’m keeping that conversation moving along.

You can do the same thing anywhere (Twitter, Instagram, LinkedIn, a Page on Facebook, et cetera) that allows you to add a link to your website.

Almost anyone can jump into social media, but it’s all about quality and not quantity. Here, the goal is to create a feel, and a texture that speaks about you and the passion you have for your work.

A one-size-fits-all website

I often describe Google as being a fussiest 13 year-old who wants to read everything, but has a short attention span. It’s a shame I don’t take heed of my own advice! Fortunately, my clients do. The goal here is to write articles and to write often, to keep little Miss Google enthralled. This might seem a daunting task, but — again — it’s all about being specific.

Reynaldo attends trade fairs up and down the Yorkshire and surrounding regions. If, like Vyn Johns, you’re often out and about, why not announce this in an article ahead of the event, giving those prospective far-flung customers the chance to meet you.

If you’re going to be writing articles, you’ll need to best tools to do it, and I would recommend WordPress. You have two basic options:

  1. a “hosted” version of WordPress, whereby you sign up and get going within minutes;
  2. or you download WordPress, configure it (which involves a degree of technical knowledge) and then get going.

WordPress is very flexible, with a wealth of options to configure it exactly to your tastes and needs. Here, the second option offers the most flexibility, but that comes with the cost of being more technical to configure and manage.

Once up and running, you have the power to write articles whenever you choose, without having to pay for the services of someone like me!

Making adjustments for a tighter fit

So you’ve got yourself in on the social media act, and you have your website, which you control. Now what? We begin joining the dots.

You’re at the trade fair, you have prospective customers approaching you, and you need to give them something tangible, as a reminder. You also need to quantify those people, and in doing so, you get a measure of your own relative success; after all, it’s pointless attending a trade fair if you have no idea whether someone who came to your booth or stall made a purchase at a later date.

A pattern for landing pages

Everyone has seen those adverts on TV asking us to call a number or visit a website and either quote or use a code. We can do the same. It’s cheap and easy to print out fliers containing your campaign code, which you then hand out.

Now, on your website — powered by WordPress, or similar — you create a page whose link address would be, for example: www.your-website.co.uk/campaign-code, which you include on your flier.

What’s a landing page? It’s a clutter-free page with one purpose, and that is to encourage the visitor to do something. That something is either:

  • buy a particular item;
  • make contact with you for further information;
  • download an ebook, or some other digital item;
  • or perhaps sign up to a newsletter.

A common pattern for landing pages is the minimalist approach, in that they don’t include any of the navigation elements a regular web page would, for the simple reason that you don’t want anything to distract the visitor, and to detract from the experience, where you’re attempting to funnel them towards a specific goal.

In the case of the trade fair, perhaps have photographs of the items you had on show, with a call-to-action, such as a “Buy Now” button, for example.

As people visit your landing page, you’re quantifying the interest you generated at the trade fair, and perhaps converting that interest into actual sales.

A seamless narrative

While at the trade fair, why not have your own hashtag, so that like-minded visitors to your booth or stall get to share in and become part of the narrative. Similarly, take photographs of your display, talk about what’s happening, encourage visitors to mention you, and for them to take photographs, too.

Afterwards, all those photographs, the conversations, and the happy visitors mentioning you and your efforts that have been working so hard, building layer upon layer of an on-going tapestry, where you treat each moment as a success, one on top of the other, so that — in effect — you’re creating a continuous and seamless narrative, made to measure.


How to respond to failure. Or, after the problem came the procedure.

Encountering problems and making mistakes is a consequence of life, business, and everything else — and unavoidable. But the value is in how you respond to them.

As I said on Twitter this past week:

I’ve found that the best lessons in life — by far — are those where you learn how NOT to do something.

But still, as good as vicarious experiences are, they only get you so far.

In the beginning, there was the mistake…

By gum, was it a doozy! I’ll spare you the gory details (because they are — for the most part — irrelevant) but it was less a bug and more an infestation in the code. In the grand scheme of things, it has caused problems for our schedule, but the Under Cloud remains on course.

Stripping the whole problem down and tracing it to its source, it was — as these things often are — a failure to communicate, which resulted in team members and myself labouring under the assumption that something was when it wasn’t.

And then came the procedure…

So how did I respond?

We’re using a number of things to manage what we do. As a team of 3, we don’t need a lot, but we find that Slack and Trello are enough to keep things together, although we often find things said and done become lost inside the whirring cogs of the communication machine!

I created a list in Trello and added a card entitled: “Deprecated”, within which I wrote the following description:

“Here are all of the parts, components, and libraries of the application that have been deprecated, and what they’ve been superseded with.

Please update this card as and when required, but also refer to it, too!”

Some might argue it’s just a patching of holes, while some might claim it’s only of any use if people follow the procedure, but I would counter by saying that’s life, business, and everything else…


Why I switch web browsers, and — perhaps — you should, too!

When it comes to web browsers, I’m a bit of a nomad; I tend to shift around a lot. Also, I use a particular web browser for a specific task. Obvious question, here: why? So here are few things I do, which you might find useful…

Work smart with web browsers

What, you’re using just the one web browser? Madness! It’s all about being efficient. I find it faster and easier to switch between applications than tabs, since there are more keyboard shortcuts for the former than there are for the latter.

Here’s a bunch of essential keyboard shortcuts for Mac and Windows.

So let’s say I’m cataloguing web pages in the not-so hush-hush project I’m working on, the Under Cloud. I have the web page open in Apple’s Safari — for example — and the Under Cloud open in Google Chrome, using the keyboard shortcuts to switch between the two, copying and pasting between the two (we’re working on an extension for Google Chrome, which would cut out the copy-paste thing).

Whether you’re on a Mac or Windows, switching between applications is simple (command+tab for Mac, and alt+tab on Windows).

I mostly use Safari for phpMyAdmin, to manage the databases for client and personal projects, whereas I tend to use Google Chrome for Pocket, doing research, and so on. I sometimes use Firefox Developer Edition for development and testing. But as I said, I’m a web browser nomad, so things can change (I was using Opera for a time).

Getting more from Google Chrome

If you are using Google Chrome (which a lot of people are, these days), and you use lots of tabs, as I do, I recommend you use the following extensions, both by Suspension Labs:

  • Spaces, allows you to store windows containing tabs and load them when you need them. You can also assign a keyboard shortcut to bring up a dialogue listing your spaces (I use alt+space), which can navigate via the up and down arrow keys, and active via the return key.
  • The Great Suspender, “pauses” tabs so they don’t take up tons of memory, which is a boon for active websites (web applications) such as Twitter or Facebook.

I hope you gleaned something new and / or useful from this minor excursion into my workflow…


Want versus Need

Sometimes, a little education goes a long way. What a client wants is not always compatible with what their customers need. Here’s when saying no could be crucial, perhaps even pivotal to moving the gain line forward.

Want is a bar of chocolate. Need is breathing. A huge difference, but so often it goes unnoticed and unaccounted for. In the words of the inimitable Henry Ford:

“If I’d asked my customers what they wanted, they’d have said a faster horse.”


Creating an author platform

If running a business, or being a self-published author, is analogous to spinning plates (which, incidentally, it is), then marketing is like catching rain drops.

If you’re a self-publisher, then you just have to accept that you’re also a business person and a marketeer. Once you make that mental leap, you’ll be in a better and stronger position to promote your novels not as something merely personal — important as that distinction may be to you — but as a product, one that you package and deliver to the correct demographic profile of people, which is to say your ideal reader.

Now, I’m not here to prescribe what I have done as the definitive approach to building an author platform for your novels. No, because I just can’t be so sure what I’ve done is the correct thing to do. The fact is, these things are fluid, and it may be that in time, I need to change things around. What I can say is, what I’ve created is — to the best of my knowledge and abilities — what I believe to be the best approach for me.

I say this as someone who’s been designing and developing websites since 1999. I’ve also been an aspiring writing for much longer, but only a published author for little over a year.

In this article, I’m only going to discuss what I did, with what tools, and with which services. Yes, alternatives exist. But since I’m not using them, I don’t think it would be appropriate to recommend something I have no personal experience in using.

A website as a foundation

Whatever you choose to build — physical or otherwise — you need to begin with the correct foundations. When considering an author platform, you begin with a website.

WordPress

I specifically chose WordPress, so that I could manage things myself. WordPress is an excellent content management system (or CMS), that is simple to install, configure, manage, and extend via Plugins. Plugins are — as their name suggests — things your plug into WordPress, which offer capabilities above and beyond what the default software is capable of achieving.

WordPress gives you two options: you either host your website with them, or; you host it yourself. In principle, if you’re not technically literate, it’s easier to allow WordPress to host your website. But that simplicity comes at a price; if you want to use your own designs for your website, you’ll need to pay extra for that.

Because of my background, I host my own version of WordPress, which allows me maximum flexibility. But it also means I have to do everything myself, with zero assistance from WordPress.

As you’ll no doubt notice, the Wayne Smallman website has a very distinctive style. You’ll also notice I have a list of my Novels & Novellas at the top of the home page. You won’t find any option in WordPress to allow you to do that. I wrote the necessary code to permit that.

I wanted to create a style that had the appearance of being busy, but in reality be quite bare and stark. I think that’s worked.

Creating stickiness

I know, stickiness conjures up some odd connotations. But the fact is, your author platform should aspire to be an exercise in creating a man-size fly trap; once a person is lured in, you want to ensnare them with your charms, talents and charisma. Or at least that’s the plan. But, crucially, you don’t want your intentions to be obvious, annoying, or [HEY, I’VE JUST PUBLISHED MY LATEST NOVEL!] .. distracting.

For instance, on the left of my website, you’ll see a search option, positioned just above buttons which allude to myself on Twitter and Facebook. If someone performs a search, they’re usually looking for something quite specific (obviously), which is typically indicative of a repeat visitor searching for something they read previously. Always a good sign.

At the top is another button, alluding to my Newsletter. Why at the top? While it’s great to have people follow you on Twitter or Facebook, a newsletter is something more personal, because the visitor has given you something very valuable; their name and email address, and their permission for you to send them messages. Once people begin to subscribe to something like a newsletter, you have a captive audience, ready to absorb your knowledge, whit, whims, and experiences. Again, a good sign.

Another major benefit of WordPress is the ability to make comments on articles — or Posts, in WordPress parlance. Firstly, you need to understand that you are going to receive a truly glacial slab of crappy and stupid “spam” comments. No escape. So just manage the best you can. WordPress offers some tools to deal with it, but ultimately, you’ll have to trudge through gazilions of moronic comments riddled with links to porn, fake watches, illegal drugs, and no end of other appallingly written offers.

Newsletters

A newsletter is an invaluable resource for any type of business, and authors (aspiring or otherwise) are no different in that respect. I chose MailChimp and their Forever Free plan. Initially, I’d built my own newsletter with freely available software. Why do this? Because I didn’t like the idea of paying. However, when I thought about it, the Forever Free plan is hugely accommodating, and should I exceed their 2,000 subscriber limit, I’d most likely be an established author by that stage anyway, and paying a monthly fee wouldn’t be so onerous a thing.

I cannot stress the importance of consistency. By that, I’m referring not just to design but also your message and self image. As you’d expect, I eschewed the free Templates for MailChimp’s various Campaigns and I designed my own so that they match the design of the website. Also, because I’m a programmer, I was able to build a Page within WordPress (akin to a Post, but with subtly different options) and embed the MailChimp sign-up form, accompanied by my very own blurb.

What goes into your newsletter is up to you, but I’d think carefully. Don’t just re-use what is already available on your website. Consider giving your subscribers something they might find valuable. As an example, my “Continuum” approach to writing means I have a vast and sprawling universe within which characters, places, technologies, and events exist. I can’t explore or explain everything I write about in detail; some things need to remain vague for the purposes of what is yet to come. But in some instances, I can elaborate, and it’s these excursions into the Continuum that I’ll be offering to my subscribers, giving them access to things money literally cannot buy.

Creating social media satellites

Facebook and Twitter are your friends. Firstly, grab yourself a Facebook Page, and choose your type wisely. “Artist, Band or Public Figure” is probably the way to go on that one. Secondly, sign up with Twitter and choose a username that’s your name, assuming the name faeries haven’t already swooped in and taken that one. If so, consider using first name initial and surname, or something similar.

Please, give some serious thought to the names you chose for both your Facebook Page, and your Twitter username. If you’re serious about becoming a successful author, people are going to search for you by your name. So calling your Facebook Page something philosophical / pretentious, like: “The Journey”, or using something spurious / sad, such as: “ilikecats” as a Twitter username are both beyond the realms of unbelievable uselessness and adrift in an ocean of irredeemable irrelevance. Incidentally, “ilikecats” is gone, so you’re out of luck on that one. Sorry.

Collectively, you may have heard people refer to Twitter and Facebook as social media, and / or social networking. While broadly interchangeable, they’re slightly different in purpose. But for the sake of this article, I’m not going to delve into the minutia, because you just won’t feel the difference at this stage. If you’re still curious, give me a shout and I’ll talk specifics.

Of course, there are other places you could join, but the trick is to not spread yourself so thinly that your presence is so gossamer thin and tenuous, reaching out to you is as burdensome an exercise as it is akin to hosting a seance. Be realistic.

Facebook Page

Because I’m just starting out as an author, my personal Facebook Page isn’t exactly the bustling epicentre of modern literature. But popularity aside, you need to build something with the expectation of tens of thousands, rather than ten. Or 9. So think Manhattan tower block, not two-birth tent.

First, choose a photograph of yourself, or a logo and use that for the Profile Picture that appears in the square on the left. Second, choose an appropriate and specific picture for the Cover. Ideally, the cover of your most recent novel and not a picture of your favourite pet cat, or your children.

Depending on the type of Page you’ve chosen, if you have the “Event, Milestone” option, choose Event and include your previous works with their corresponding publication dates. Why do this? You’re building a new Page that has history to it. That sense of provenance gives gravitas and reassurance to any would-be reader who might otherwise think you just came down with the last shower of rain.

If you’re not on Goodreads, you’re some kind of insane masochistic author who wants to feel the pain of continually struggling to gain exposure. Oh, you are signed up with Goodreads? Excellent. Now while you’re in Facebook:

  1. first, connect your Facebook account to Goodreads;
  2. then navigate to the Goodreads App Page;
  3. now, click the “Add to my Page” link in the menu on the left below the Goodreads photo and confirm;
  4. and finally, click the “Setup your Goodreads tab.” link.

Assuming everything went according to plan, you should now see the Goodreads Tab on you Facebook Page.

When people “like” a Page on Facebook, it is — in my opinion — one step away from (or closer to) them being a subscriber to your newsletter (in theory if not practice), in that those people are happy for you to bring things to their attention at your discretion. Don’t bore them with personal trivia and minutia. Do provide them with meaningful and worthy sources of knowledge and resources.

If you’re out and about, take relevant photographs and post them to your Page. If you have a book launch, make that an Event. If your hit the Amazon best sellers’ list, make that a Milestone. If someone wrote a glowing review, or you wrote an article or a guest post on another website, post that as a Status update:

  1. first, paste the link;
  2. after a while, Facebook should detect the link and grab the title, introduction, and — if present — a graphic or photograph;
  3. select the link and begin typing to replace the link with something more appropriate — don’t worry, your link is safe;
  4. and finally, click the “Post” button.

By all means, tease with suggestions, ideas, and anything else you think might entice and invite inquiry. Give them an insight into what you’re presently working on. Work to engage your followers and make them a part of your journey towards literary fame and success. If they like you, they might just help you along the way.

Twitter

Twitter is your uninterrupted stream of consciousness laid bare. But that isn’t an invitation to repeat any of the aforementioned nonsense, like boring the crap out of people. Most of what I mentioned previously for Facebook is transferable to Twitter — with the obvious exception of the technical specifics.

Twitter has a certain immediacy and reach that should allow you to make contact with other authors, your readers, and visa versa. Don’t continually push your novels, or you’re just going to annoy people and look like an over eager, egomaniacal fool. Not a good place to be.

When writing your Twitter profile, think about the consistency of your approach, be concise, and include a link to a specific Page or Post on your WordPress website (which I have yet to do for me personally, but have done for Octane). Why specific? Because we love measuring our success, don’t we? Of course we do. And one of the best ways to measure is to funnel people according to the various channels through which we present ourselves.

Similarly to Facebook, Twitter permits a certain level of customisation. You’ll notice that my author profile has both a background image (which is taken directly from my website) and a logo graphic behind my profile details.

You & I, fellow authors

So, Goodreads again. You are an author, correct? If so, make sure Goodreads knows about this and begin the process of including your books. And that’s as far as I’m going to go with Goodreads, because it’s an article unto itself. However, what I can do is point you to a template I’ve created for posting on Goodreads Groups.

Marketing

Like any marketing campaign, when you funnel people towards a particular goal, you’re essentially pointing them to a “Landing Page“, which is where your offer is to be found. I know this must sound dreadfully prosaic and clinical, but if you don’t approach writing with some kind of business mentality, you are — to paraphrase the Roman Stoic philosopher, statesman and dramatist Lucius Annaeus Seneca — a person who knows not which port they sail from, where no wind is favourable. Or you could just be spectacularly fortunate and hit self-publishing gold at the first attempt. However, to quote Forbes Bingley — a recurring character in many of my as-yet to be written novels — hope is for the unprepared.

Measuring success and failure

As an experience, failure is perhaps more valuable than success, assuming you’re able to learn anything from either. To derive value from failure you must firstly know where you went wrong and then formulate a methodical approach to avoiding any such repetition. To enjoy success, you must plot a course through the wreckage of previous failures and formulate a methodical approach to repeating the journey again and again and again.

I use Google Analytics to track people moving around a website. Google offer a massive and sprawling service, one that some might find intimidating. I also use Clicky, which is much more human scale and offers a simpler window to your website. I do recommend using both, and both offer a means of including their code within WordPress in a relatively pain-free way.

I use Clicky’s Spy tool, which allows me to see traffic to my website in real time, which is great for when people make comments. Clicky can determine the name of the person who made a comment and then recognise them on subsequent returns, which allows me to react in a timely manner and respond accordingly. Just to be clear, when people make any comment on WordPress, they must first provide a name and email address, so there’s so privacy chicanery at work here.

So, let’s say you write a Post, or do a guest writing spot somewhere that provides an author link to a Post about one of your books. Unless you’re tracking the visits to your website, you won’t have the first clue where the visits came from. More to the point, you won’t have clue one whether you had any visits in the first place. So that sudden spike in visitors you had a week ago? Yes, that one you have no idea about at the time. How unfortunate, and a mistake you’re doomed to repeat, unless you use Google Analytics, or Clicky. Or both.

Also, you could be running a promotion on Smashwords or Goodreads, and that traffic is your measure of just what kind of success (or failure) your campaign is experiencing. Similarly, you could just be trying to figure out where the subscribers to your newsletter are coming from. Or, you’re just trying to determine which of your novel Posts or Pages is the most popular, and at what time of the day, or even which day of the week, or in which country! Yes, you have that much control it’s almost obscene.

More importantly, you’ll get to see where people are coming from, like your Twitter or Facebook Page, your Goodreads Author profile, or just about anywhere.

Your goals, channels, and funnels

Look, I’m not a professional marketeer, nor do I purport to be, either. Instead, I work in conjunction with professional marketeers within the organisations I provide web design and web application development services to. In an effort to keep things simple, your goals — in order of importance — are:

  1. books;
  2. newsletter;
  3. Goodreads Author profile;
  4. Twitter and / or Facebook Page.

Your channels are everywhere you’re to be found. Your goal funnels are the routes to those books you keep writing, and their efficacy relies entirely on how you build and manage them. Each time someone “likes”, follows, or elects to sign up with something you offer, they are one step closer to either buying and book and becoming a reader, or a worthy and known admirer of your literary works.

I’m hoping you’re kind of overwhelmed, but in a buzzing-tingling sort of way, where the empowerment you feel is likely to point you in directions you hadn’t previously considered. Feel free to include me in the acknowledgements of your next novel. No pressure, honest.